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  1. General provisions

As a visitor or customer of the Tamo Tamo website, you agree to the following Terms and Conditions. The Website, the Content and the Services are provided to you as subject to your agreement to be bound by these terms and conditions of use ("Terms and Conditions").


Distinction of terms

BLACK BUTTER GROUP SRL is allowed to revisit these terms and conditions and change them at any time as it sees fit. You are expected to revise these terms and conditions on a regular basis when entering this website.

Whenever new products or services are introduced on the website as part of the Services, your use of such Services will be subject to these Terms and Conditions unless BLACK BUTTER GROUP SRL notifies you otherwise.

Access or use following such changes indicates your acceptance of these modified terms and conditions. You agree to review the terms and conditions of use regularly.

All illustrations, pictures, logos on this website are copyrighted. Any misuse of these contents is strictly prohibited without the written permission of BLACK BUTTER GROUP SRL.

Age Restrictions.

To purchase goods from this site you must be 18 years or older. On accessing the site you will have been asked to confirm you are 18 or over; although we do everything we can to prevent anyone under the age of 18 purchasing our products we cannot be held liable for those to breach this contract.

Terms and definitions- Glossary of terms

TamoTamo& Young and Bipolar– are the trademarks of S.C. Black Butter Group SRL.

Seller:– S.C. Black Butter Group SRL, a Romanian Legal Entity, with the registered office in Popesti Leordeni, the Splaiul Unirii 9, Bl 6, Sc B, Ap 114, Ilfov, identified by the Trade register number J23/5683/13.11.2017 and the Tax Registration Code 38477679

Client: The individual (natural person) who performs an order with or without account in the Site.

User: The natural person registered on the website, who by completing the ordering process gave consent to the specific clauses of the site, as they can be found in Terms and Conditions section.

Account: section of the website consisting of an email address and a password that allows the customer to fill in and transmit the order and also contains information about the customer/buyer and the customer's history on the website (orders, invoices, product warranties, etc.).

Wishlist: section of the account that allows the user to create lists of preferences.

Compare: webpage section where users can compare at least two product or more.

Site: domain,  its sub domains.

Order: An electronic document that interacts as the form of communication between the seller and the customer by which the customer transmits the seller their intention to purchase the product onthe website.

Products and/or services: any product or service, including the documents and services mentioned in the order, to be supplied by the seller, as a result of the contract concluded.

Campaign/Promotion: the action to expose for commercial purposes, a finite number of products and/or services having a limited and predefined stock, for a limited period of time established by the seller.

Contract: Represents the remote contract concluded between the seller and the buyer, without the simultaneous presence of the seller and the customer.


  • All information on the website that can be accessed viewed or otherwise accessed by using a laptop/tablet/smartphone, etc.
  • The content of any email sent to clients by the seller by electronic means and/or any other communication channel agreed by the seller;
  • Any information communicated by any means by an employee/contributor of the seller, the product, according to the contact information, specified or not by them;
  • Data relating to the seller or other data thereof.

Review: An assessment written by the owner or the beneficiary of a product or service, evaluation based on personal experience and ability to make qualitative comments and to tell whether the product or service complies or not to Specifications/Requirements mentioned by the manufacturer.

Comment: Appreciation or observation with a critical purpose related or connected to a Review or another comment.

Answer: Written information that is transmitted to the user/product who has asked a question on the website, on the page of a particular product. The answer is an explanation offered by a user/customer/Buyer to another user/customer/buyer in a discussion.

Document: Any transcripts, scans, regulations or files uploaded on or for the website.

Newsletter: Means of periodic information, exclusively electronic, i.e. electronic mail (e-mail, SMS) on the products and services and/or promotions carried out by the seller in a certain period, without any commitment from the seller with reference to the information contained therein.

Transaction: Cashing or reimbursement of an amount resulting from the sale of a product and/or the provision of a service by and, by using the services of the card processor approved by the seller, disregarding the delivery method.

Specs: All specifications and/or descriptions of products and services as specified in their description.


  1. Contract Documents

By registering a new order on the Site, customer agrees to the form of communication (telephone or e-mail) by which the seller runs his commercial operations.

The notification received after the order is intended for information purpose and does not represent the acceptance of the order. This notification is made electronically (e-mail) or telephone.

For justified reasons, the Seller reserves the right to change the quantity of the goods and/or services in the order. Changing the quantity of products and/or services in the order will notify the Buyer to the email address or phone number provided to the Seller when ordering and will return the amount paid.

The contract shall be deemed to be concluded between the seller and the customer at the time of receipt by the customer from the seller, through the electronic mail and/or SMS of the order forwarding notification.

The document and information provided by the seller on the website shall be the basis for the contract, additionally being provided the warranty certificate issued by the seller or a supplier thereof for the products purchased.


  1. Online sales deployment

Any customer is entitled to place an order

For justified reasons SC Black Butter Group SRL reserves the right to restrict clients’ access in order to perform an order and/or some of the accepted payment methods, if it considers that based on the conduct or their activity on the website, its actions could in any way prejudice the SC Black Butter Group SRL in any of these cases.

The customer may address the Tamo Tamo Customer Service Department to be informed of the reasons that led to the application of the aforementioned measures.

Communication with the seller may be carried out by direct interaction or by the addresses mentioned in the "Contact" section of the website. The seller is free to manage the information received without any justifications to it.

In the case of an unusually high volume of traffic from an Internet network, SC Black Butter Group SRL reserves the right to ask customers/buyers to manually enter the CAPTCHA validation codes, in view of the protection Information within the Website.

SC Black Butter Group SRL may publish on-Site information about products and/or promotions practiced by it.

The prices of the products and/or services presented on the Website are expressed in EUROAll prices on our website are quoted in EURO and are inclusive of VAT.

Under the legal requirements, the price of electronic products, displayed on the Website, includes the green stamp fee.  If the customer requests details of the exact amount added to the price of the product, he will contact the Tamo Tamo Client Relations Department.

For online payments the seller is not/cannot be held responsible for any other additional cost incurred by the buyer, including but not limited to currency conversion fees applied by the Client’s financial institution that issued de card. The buyer carries full responsibility for this action.

Payment must be taken and processed before any items can be dispatched. Your order(s) can only be dispatched once payment has been received and processed.


  1. Brand and Content

The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Website, are the exclusive property of SC Black Butter Group SRL. The content deemed throughout Terms and Conditions is reserved, meaning all rights are obtained in this respect directly or indirectly (through licenses of use and/or publication).

The product/user is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, incorporate any content in any context other than the original specified by SC Black Butter Group SRL. The inclusion of any content outside the Website, removal of the signs that states the copyright of SC Black Butter Group SRL on the content as well as participation in the transfer, sale, and distribution of Materials made by reproduction, modification or Display is prohibited and falls under the legal consequences of malicious use, except with the express written consent of Tamo Tamo.

No content transmitted to the customer or buyer, by any means of communication (electronic, telephone, etc.) or obtained by accessing, visiting and/or viewing, does not constitute a contractual obligation from SC Black Butter Group SRL and /or of any of the employee of SC Black Butter Group SRL who has interned the transfer of content, if it existing.

Any use of the content for purposes other than those explicitly permitted by this Document or by the agreement of use accompanying it shall be prohibited if existing.


  1. Order

The customer/user can launch orders on the Website by adding the desired products and/or services to the shopping cart, following the completion of the order by making the payment through one of the modalities expressly indicated by it. Once added to the shopping cart, a Product and/or service are available for purchase to the extent that there is stock available for it.

Adding a product/service to the shopping cart, in the absence of order completion, does not entail registration of an order, by default no automatic reservation of the product/service.
By completing an order the client agrees that all the provideddata, necessary for the purchase process, are correct, complete and true at the time of placing the order.
By completing an order, the customer agrees to be contacted by the seller, by any means available/agreed with the seller, in any situation where it is necessary to communicate.
The seller can cancel the order made by the customer, following a prior notification sent to the customer, without any further obligation for any party to the other or without any party being able to claim other damages, in the following cases:

  • Non-acceptance by the issuing bank of the card;
  • Invalidating the transaction by the card processor approved by SC Black Butter Group SRL
  • The data provided by the customer/buyer, on the Website is incomplete and/or incorrect.

The client has the right to withdraw from the Contract, or to return a product or to waive a service within 30 calendar days without invoking any reason and without incurring any costs otherthan delivery.

Thus, the period of return of a product or waiver of an expiring service within 30 days of:

  • The day in which the buyer has the physical possession of the last product – if the customer orders through a single order multiple products that will be delivered separately;
  • The day on which the customer is physically in possession of the last product or last piece – in the case of delivery of a product consisting of several batches or parts.


If the client decides to withdraw from the Contract, he/she send us an email at with a order number.

If the customer requests to withdraw from the Contract within the legal period of withdrawal from the contract, he/she must return any gifts accompanying that product.
The seller will reimburse the amount in a maximum of 14 (fourteen) days from the date of the entry in the seller's possession of the product returned by the buyer.
The costs of delivery of the tour and return are borne by the buyer

Legal persons have no right to return.

In case of return of some used products, with visible wear degree, SC Black Butter Group SRL reserves the right to charge a rehabilitation fee to the initial state which may vary between 10 and 50% of the value of the product/s returned.

The amount will be returned as follows:

  • Seller will repay the amount within de14 days of receipt of the sale products;
  • If a product and/or service commissioned by the buyer cannot be delivered by the seller, the latter shall inform the customer of that fact and shall return to the customer's account the product and/or service, within Maximum 7 (seven) days from the date on which the customer has taken notice of this fact or from the date on which the customer expressly expressed their intention to terminate the contract.

Information on product characteristics is available on product pages. Legally, the content of the Website does not represent a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your new order through the Website, your order constitutes an offer to purchase a product listed on this Website. Your order is followed by our acceptance as described below.

The order can only be placed through the Website. To do this, you will go through a process of easy purchase, at the end of which you will confirm the command by clicking the button “Place Order". The button will clearly indicate that placing the order involves your payment obligation. Before confirming your new order, you are always informed of the total priceto be paid(including taxes and shipping services)and you will always be able to verify and possibly correct your order.

Orders Status Process

  • After placing an order, you will receive an email confirming the receipt and registration of your “New order”.
  • This does not mean that this order has been accepted. The seller and the card processor are entitled to perform the payment check “Payment reviewed”.
  • After our card processor approved the payment, you will receive and email that confirm your purchase “Order confirmed”
  • In maximum 24h we pack all the product you purchase and you will receive an email that confirm your purchase is sent “Order delivered”


  1. Confidentiality


SC Black Butter Group SRL will retain the confidentiality of information of any nature provided by users/clients. Disclosure of the information provided will be made only under the conditions mentioned herein.

By submitting information or materials through this website, the seller is granted with unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the seller can freely use, for business development interest, such information as ideas, concepts, know-how or techniques sent by you through the website




  1. Advertising


The SC Black Butter Group SRL newsletter is transmitted through specialized partners and agreed to SC Black Butter Group SRL compliance policies thus, confidentiality and security of information are ensured at all times.

When the customer creates an account on the Website, they can agree tosubscribe to receiving the newsletters.

The customer may amend their option on the agreement issued to the seller at any time as follows:

  • By accessing the unsubscribe link displayed in the commercial messages received from the seller.

Waiver of receipt of newsletters does not imply waiver of acceptance given for this Contract(Terms and Conditions)

  1. Payment

The prices of the products and services displayed within the include VAT.

The price, payment method and payment term are specified in each order. The seller will issue an invoice for the delivered products or services. It is the under the customer's responsibility to provide all the necessary information for issuing the invoice according to the legislation in force.

We reserve the right to change any price displayed on the website without notice.

We reserve the right to cancel an order if the goods have been displayed with an incorrect price due to a typographical or any other error.

The seller will forward exclusively the invoice to the customer in an electronic format for the order containing products or services sold by SC Black Butter Group SRL, as well as for any other order payments, by adding the invoice to the customer's account or by electronic mail, to the email address mentioned by the buyer in their account.

For an efficient invoice communication of the order, the customer is obliged to update the data in the account whenever necessary, or to access the information and documents related to each order existing in the account, for their own information.

Through this way of communication, the buyer accessing their account, will hold a record of the invoices issued by SC Black Butter Group SRL, and will be able to save or archive them at any times and in any way they desire.

By submitting the order, the buyer consents to receive the invoices in an electronic form and to add them to their account. This can be done via electronic mail, to the e-mail address mentioned in their account.

If this information is unavailable by these means, please write to us at

The payment card details of the user/Customer WILL NOT BE ACCESSIBLE to SC Black Butter Group SRL and WILL NOT BE STORED by the SC Black Butter Group SRL or by the payment processor integrated into the Website but only to the authorization institution or another authorized entity to provide card identification data, about whose identity the customer/user/will be informed, prior to data entry.

The authorized entity to provide card data storage services is SC Netopia SRL-MOBILPAY, company incorporated and registered in Romania, having its registered office in 3-5Pierre de Coubertin Boulevard, Office Building 4th floor, 2nd District, Bucharest, 021901, Romania, identified by register trade number J40/9170/04.07.2003 and Tax registration code: R15565496.

We do not store credit or debit card information on our server, as it is being handled by our secured payment gateway provider.

In certain cases, in order to maintain the security of the transactions, upon registration of the order, the customer will be asked to authorize payment by re-entering the account password or using the fingerprint whenever the mobile terminals provide this feature.

For reasons of security of transaction the client/user/is advised not to remain logged on the Website and not to set the automatic logging option on mobile devices. The disclosure of the access password in the account is not allowed and it is recommended to use a strong security password (e.g.: to contain at least eight characters, including uppercase letters, lowercase letters, digits and special characters).


  1. Shipping& Delivery

The seller undertakes the shipment of the ordered products by a door-to-door courier service system or electronically in the event of the acquisition of services which presupposes this.

TamoTamo ship exclusively with DHL and UPS


The seller will ensure proper packaging of the products and the transmission of accompanying documents.

Expected Delivery Times

Europe: -2 business days

Rest of the world: 3-4 business days

Delivery period assessment

Your order delivery period/time may be affected by an overload of requests due to busy periods of the year, therefore your order will be considered for delivery according to a waiting list of approved requests. TamoTamo cannot be hold responsible for any delays caused by any country additional border checks.


Just fill the zip code in the checkout page and right away you will find out the shipping cost.

Delayed parcel collect

The delivery company provides services for delayed deliveries as a consequence of the client’s impossibility to be present at the address mentioned when submitting the order. The customer will receive the information needed through different communication means (card, SMS, etc) according to delivery company’s policy.

Please have your ID with you at the time of delivery for proceeding your order.

Keeping you informed

Each order dispatch is accompanied by a tracking details email so you can stay up to date with its arrival to your door. Please email us at to get updates and entail on any delays or missing tracking data.

Customs issues

All known taxes and duties of import and country’s customs are fully included in the listed price. However, in the occurrence of any requested additional charges aside of the shipment fees included please refer to our customer service staff for support.


  1. Warranties

All products marketed by SC Black Butter Group SRL except those resealed, benefit from conditions of warranty in accordance with applicable legislation and trade policies of manufacturers. The products are new in the original packaging and come from certified sources, authorized by each producer.

All products marketed by SC Black Butter Group SRL have a warranty that is flagged on the page of the product viewed, marked with the bookmark: warranty included.

The warranty enters into force from the moment the product was delivered and received by the customer. In case of deterioration due to production or production flaws found, the product is replaced with a new one, and the value is limited to the former amount.

In the case of resealed products, the warranty period certificate is provided by SC Black Butter Group SRL and the warranty may cover a different period from the warranty period of the same new, sealed product. The warranty period is specified in the details of Each Product resealed. The conditions of use, handling and transportation of a resealed product are the same as those of the sealed products and benefit from the same services unless otherwise stipulated in the product page.

If the fault of the products handling belongs to SC black butter Group SRL or the transportation company with which SC black butter Group SRL has a delivery contract, the product is replaced with a new one according to the threshold stated above.


  1. Transfer of product ownership

The property on the products will be transferred at the time of delivery, subsequent to customer’s payment at the location indicated in the order (by means of delivery, it is intended the signature of receipt of the transport document provided by The Courier).


  1. Return policy


The moment you notice the smallest problem or malfunction, we encourage you to take a few pictures related to the issue (even this problem will not render the product worthless) and contact us

The client has the right to return a product within 30 calendar days without invoking any reason and without incurring any costs other than delivery.

Thus, the period of return of a product is within 30 days of:

  • The day in which the buyer has the physical possession of the last product – if the customer orders through a single order multiple products that will be delivered separately;
  • The day on which the customer is physically in possession of the last product or last piece – in the case of delivery of a product consisting of several batches or parts.

The time elapsed from the date the product returns to the seller’s possession to the reimbursement of the payment to the customer will be no longer than 14 working days. Your original form of payment will be highly respected and we will refund you by the similar means.

Please take into consideration that paymentsthrough PayPal, credit/debit cards or bank accounts are time led by the banking hours set by your banks.

The costs of delivery of the tour and return are borne by the buyer

Legal persons have no right to return.

In the eventuality you decide to return the products, we warmly recommend you to inform us by email about the reason generating this action, within 30 days starting the receiving of the order.

All goods will only be returned to us in their original packaging, totally neither unused nor damaged, in a ready resalable condition. The return will not be accepted by TamoTamo otherwise. Unless the permission for return was granted by TamoTamo and/or a consent was given, return items will not be accepted.

To request further instructions on steps to return your order, please email us at Returns without prior email notice will not be accepted and refunded or exchanged.

We highly appreciate all our customers who choose to return a product, thus we grant them with a special feature, based on our contractual terms.

Please rest assured with all our secure shipping and access our support for returning your products in the best conditions. Only the shipping fee will be on your expense while we take care of your product return.

Please be advised that shipping fee and express shipping fee are non-refundable.

We may provide discounts when you accomplish the criteria of a minimum purchase threshold. However, due to return of some items, you could get disqualified from special offers and thus, we reserve the right to charge the initial price of the remaining products.

Please be aware that each purchase from special final offers cannot be exchanged or refunded in case of your wish to return them.


Email us anytime for any kind of questions at



  1. Liability

The seller may not be liable for any damages whatsoever that the customer or any third party may suffer as a result of the seller's fulfillment of any of its obligations under the order and for damages resulting from the use of products and services after delivery and especially for their loss.

By creating and using the account, the client/user assumes responsibility for maintaining the confidentiality of the account data (user and password) and for managing the account access, and, to the extent permitted by the legislation in force, they are responsible for the activity carried out through their account.

By creating the account and/or using the content and/or placing orders, the client/user expressly and unequivocally accepts the terms and conditions of the Website in the latest updated version communicated within the Website.

Following the creation of the account, the use of the content equates to the acceptance of changes in the terms and conditions of the Website and/or updated versions of the terms and conditions of the Website.

The terms and conditions of the Website can be changed at any time by SC Black Butter Group SRL, which are opposable to customers/users/buyers from the date of display on the Website. Acceptance of the terms and conditions of the Website shall be confirmed by tick of the box next to the link "terms and conditions", the cashier that is necessarily ticked out of order completion and/or by sending the order and/or by making an online payment.


  1. Submitting Reviews

Registration of Reviews can be done, by Users / Customers / Buyers, in the "Reviews " sections on the page of each product and "Reviews". The information provided can be both positive and negative, and will refer to the characteristics and the use of a product or service.

Each User / Client, at the time of registering the Review in the mentioned sections, undertakes to respect the following rules:

  • to make references only to the characteristics and / or the use of a particular product or service, avoiding information related to aspects that can be changed (price or promotional offers) or information related to the way the order is carried out;
  • to use an appropriate, non-offensive language, without terms that may offend or affect any other User / Client;
  • to ensure that the information entered by them is realistic, correct and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, advertising or privacy;
  • use this facility only to communicate or obtain additional details regarding a particular product or service on the website without referring to other companies that promote the sale and purchase of products or services;
  • not to provide or request, in any way and in any measure, personal data (contact details, information about the address of delivery or address, telephone numbers, email addresses, names and / or first names, etc.) or any other information that may cause the disclosure of this personal data;
  • not to enter information and / or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
  • not to attempt the fraud of the services provided by the Seller or to write Reviews that contain advertising material;
  • not to use the Review as a means of communication with the Seller, in this respect the contact details of the Seller registered on the website will be used.

In addition to a critical realistic evaluation, when a Review is submitted, the User / Client will also add a rating relevant to the related product or service. The reviews, together with their corresponding ratings, will influence the overall rating of the product or service, a number that appears in parenthesis next to their title. Thus, a Review with a high Rating leads to an increase in the General Rating, and a Review accompanied by a Low Rating leads to a decrease in the General Rating.

When a Review is reported by a User / Customer / Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the terms and website conditions. The texts, you enter are removed from the website only after being examined by the Seller.

In case the Seller finds a violation of the Terms and Conditions repeatedly, they reserve the right to suspend the possibility of the User / Client to enter Reviews in the and "Reviews" sections. For notifications or complaints related to the Product and / or the Service purchased, buyers have available the e-mail address The maximum time frame for resolving complaints or notifications is 30 (thirty) calendar days from their reception.


  1. Act of God

Neither party shall be liable for non-performance of its contractual obligations, if such failure to execute on time and / or properly, totally or partially is due to anact of God event. The major force is the unpredictable event, beyond the control of the parties and that cannot be avoided.

 If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim the other damages.


  1. Applicable law

Jurisdiction: This Contract is subject to Romanian law. Any disputes arising between SC Black Butter Group SRL and Clients / Users will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in Ilfov County.


  1. Additional provisions

We at BLACK BUTTER GROUP SRL hold NO responsibility of any repercussions of misuse, nor are we liable for the use of any of our products for illegal activities


We do not hold responsibility for any broken international laws regarding any products we sell to customers abroad.

Advice or opinions are not provided

The Content is for information purposes only. It is not intended for the Content to be relied upon as professional or expert advice or opinions. You should seek professional advice, opinions and recommendations before acting or omitting to act based on any Content found on or through this Website.


Limitation of liability

In no event shall BLACK BUTTER GROUP SRL or its suppliers, or its or their respective directors, officers, employees or agents be liable, whether based on warranty, contract, tort, negligence, strict liability or any other legal theory whatsoever, for damages of any kind including, without limitations direct, special, indirect, punitive, incidental, or consequential damages, business losses, lost savings, lost data, loss of use, lost profits, personal injuries, fines, fees, penalties or another liabilities arising from or relating to your use, reliance upon or inability to use the website, the content and/or the services, whether or not BLACK BUTTER GROUP SRL or its suppliers are advised of the possibility of such damages and/or if you transfer confidential or sensitive information to BLACK BUTTER GROUP SRL or if BLACK BUTTER GROUP SRL communicates such information to you at your request over the internet.



BLACK BUTTER GROUP SRL may at its sole and absolute discretion cancel or terminate your right to use this Website or any part of the Website at any time, without notice or liability to you or any other person. In the event of termination, the terms and conditions of use shall continue to apply and be binding upon you with respect of your prior use of the Website and of the Content.



You agree to indemnify, defend, and hold harmless BLACK BUTTER GROUP SRL, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.



Please ensure you read this carefully before making any purchase. You must not use this website in order to purchase any goods, if you do not agree to any of these terms and conditions.

Agreeing to these terms and conditions means that you are taking full liability for personal injuries, damages, punitive measures, loss profit, loss of products shipped to you, use or misuses of the products from BLACK BUTTER GROUP SRL. BLACK BUTTER GROUP SRL's staff, agents or owners cannot be held accountable for the action of its customers.